Every organization, whether in healthcare or another industry, requires the use of computer systems to complete daily tasks. Yet, where there’s a computer, there’s the potential for technical difficulties. As a computer support specialist, it’s your responsibility to assist those who have trouble using these computers, programs and networks.
What Is a Computer Support Specialist?
Computer support specialists are also known as:
- Tech support specialists
- Help desk technicians
- Network specialists.
Regardless of the title, your main responsibility is to simply support individuals in using computer systems safely, correctly, and efficiently.
The computer support specialist has many unique job responsibilities, depending on their position. For example, you can choose to work in an organization that’s customer-facing. This means you’ll work with customers struggling with their internet, software or another tech tool your company provides. Or you could work inside an organization, supporting employees with day-to-day troubleshooting.
Depending on the route you choose, your day-to-day might include taking customer service calls and walking customers through software set-up or internet troubleshooting. You may also route calls or support tickets that require in-depth troubleshooting to other IT professionals. You’ll be required to document issue resolution, answer questions and recommend system updates.
The Job Outlook for Computer Support Specialists
Due to the ever-evolving world of technology, businesses are currently searching for computer support specialists. In fact, this job is in high demand across the country. According to the Bureau of Labor Statistics, the computer support specialist career will grow 8% between now and 2029, which is much faster than average growth.
The average salary for a computer support specialist is $54,760 per year or $26.33 per hour. Most companies also offer benefits such as health insurance and paid time off.
Steps to Become a Computer Support Specialist
To get started down the path to become a computer support specialist, you’ll first need to obtain your high school diploma or GED. Once complete, you must attend an accredited Computer Networking program such as the one offered here through Cambridge.
We offer a certificate or an associate degree, depending on your career goals. You also have the option to earn additional certifications such as CompTIA A+ and Network+. After you complete your program, you’ll be ready for entry-level employment.